". . . Working with you has certainly helped to dispel some of our preconceptions about builders, not once did you shake your head whilst sucking air through your teeth! Here are some of the preconceived ideas we had and how you changed our thinking:
Stereotype: 'All builders are cowboys. They're not interested in quality, they merely want to get the job done as cheaply as possible'.
We thought we had high standards, we found yours to be even higher. Your regular inspections were always very thorough and it quickly became clear we didn't need to worry about the quality; if it passed your inspection we knew the quality was spot on..."
Stereotype: 'Builders always make a mountain out of a molehill'.
You immediately put our minds at rest about anything we thought might be a problem. You've clearly got a lot of experience. You also employ a very capable team and have complete trust in their abilities, they didn't let you down.
Stereotype: 'Builders don't care about the mess they make'.
Your team were very careful to keep things clean and tidy every day. You have them well drilled and throughout the build they took great care to cause as little disruption as possible. This includes their manor, we found your whole team courteous, conscientious and highly skilled displaying pride in the job they do.
Stereotype: 'Once the contract is signed you can never get hold of your builder'.
Quite the opposite, there was never an instance where we couldn't contact you. We 'pestered' you on a regular basis with extra requests, and you answered your phone straight away in every case. If you felt the need you always paid us an extra visit in person to discuss further, on top of your regular site visits . . ."